Job Description

Director – Client Strategy & Services n

St Kilda, Melbourne | Full-time | Hybrid

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Are you a senior agency leader who knows how to turn a client brief into a compelling social strategy — and then lead a team to bring that strategy to life?

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The Social CliQ is looking for an experienced Director – Client Strategy & Services to lead social strategy, senior client relationships and new business pitches across our growing portfolio of brands.

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This is a hands-on senior leadership role for someone who sits naturally at the intersection of strategy, client leadership and commercial growth .

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You’ll take a leading role from the very beginning of the client journey: understanding the brief, developing the strategic response, building and presenting the pitch, onboarding new clients and setting the strategic direction for the work.

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From there, you’ll manage our Account Services team, providing the leadership and strategic direction they need to execute the strategy successfully , while maintaining oversight of client delivery, performance and results.

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Working alongside our Managing Director and General Manager, you’ll also act as a senior partner to key clients, develop a high-performing Account Services function and help drive the continued growth of the agency.

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What you’ll be doing

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Social Strategy & Pitches

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- Developing compelling, insight-led social strategies across organic, paid, creator and community
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- Turning client briefs and business objectives into clear strategic recommendations and campaign ideas
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- Leading the strategic response for new business pitches, proposals and RFPs
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- Building and delivering persuasive pitch presentations that demonstrate both strategic thinking and commercial value
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- Playing a leading role in winning new clients and converting opportunities into long-term partnerships
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- Keeping ahead of social platforms, audience behaviours, cultural trends and emerging opportunities
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- Translating strategy into clear direction for the Account Services, creative and specialist teams
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- Ensuring the strategic thinking presented in a pitch carries through into execution once the work is won
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Client & Account Services Leadership

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- Managing and developing the Account Services team, with responsibility for overseeing the successful execution of client strategies
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- Providing Account Managers with clear strategic direction while empowering them to own day-to-day client relationships and delivery
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- Acting as the senior strategic partner across key client relationships
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- Leading strategic onboarding for new clients and establishing clear objectives, KPIs and ways of working
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- Overseeing strategy, execution and performance across a portfolio of social-first clients
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- Ensuring campaigns remain strategically aligned from initial concept through to delivery
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- Leading senior and complex client conversations and providing trusted strategic counsel
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- Reviewing performance and working with the Account Services team to identify opportunities to optimise strategy and strengthen results
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- Maintaining exceptional client service standards and supporting long-term retention
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Growth & Commercial Performance

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- Partnering with the Managing Director and General Manager on agency growth and new business opportunities
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- Identifying opportunities to grow existing client partnerships through new campaigns, services and capabilities
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- Taking commercial ownership of client profitability, budgets, forecasting, utilisation and project performance
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- Connecting social activity to measurable client business outcomes
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- Helping shape the agency’s strategic offering as social platforms, client needs and opportunities evolve
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People Leadership

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- Leading, mentoring and developing Account Managers and Social Media Coordinators
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- Building a high-performing Account Services team capable of translating strategy into outstanding execution
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- Raising the standard of strategic thinking and client service across the team
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- Supporting recruitment, onboarding and development as the agency continues to grow
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- Creating an environment where great ideas, commercial thinking and exceptional client service are expected and supported
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What we’re looking for

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We’re looking for someone who combines the strategic capability of a senior social strategist with the client leadership and commercial judgement of an experienced agency Account Director .

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You’ll ideally bring:

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- 7+ years’ experience within a social, digital,



creative, media or integrated agency environment , with significant social media experience
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- Demonstrated experience developing sophisticated organic and paid social strategies
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- Proven experience leading and winning new business pitches , from brief and strategic response through to presentation
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- Experience at Account Director, Senior Account Director, Client Partner, Strategy Director or equivalent senior agency level
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- Demonstrated experience leading an Account Services team and overseeing the execution of strategy across multiple client accounts
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- A strong track record managing complex, senior client relationships
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- Solid knowledge of Meta, TikTok, LinkedIn and Pinterest, with an understanding of how paid and organic social work together
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- Commercial accountability for client retention, profitability and growth
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- Excellent presentation and storytelling skills, with the confidence to sell an idea and bring clients with you
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- The ability to move comfortably between big-picture strategy and the detail required to ensure great execution
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You won’t necessarily come from a pure client services background. You might currently be a Senior Account Director, Account Director, Client Partner, Social Strategy Director or senior social strategist with strong client and people leadership experience .

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What matters is that you can develop the strategy, sell the strategy, and lead an Account Services team to execute it brilliantly .

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Why The Social CliQ?

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The Social CliQ is a social-first agency working with leading brands across fashion, beauty, lifestyle and entertainment.

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You’ll have the opportunity to influence work from the first client conversation through to execution, shape our strategic offering, lead major client relationships and build a high-performing Account Services team while playing an important role in the agency’s continued growth.

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Based in St Kilda with hybrid working, you’ll join a collaborative, ambitious team and work alongside specialists across social, creative, media, influencer, licensing and digital marketing through the broader Merchantwise Group and Jaywing network.

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If you’re a senior agency professional who loves building social strategy, winning pitches, developing client relationships and leading teams to deliver outstanding work , we’d love to hear from you.

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Apply now to join The Social CliQ.

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📌 Director - Client Strategy & Services - Social Media (Saint Kilda East)
🏢 Merchantwise / Jaywing Group
📍 Saint Kilda East