In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.
Your responsibilities will include:
- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster team-oriented relationships with the community.- Conduct comprehensive, person-centred customer interviews around housing need. Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.- Monitor and follow-up arrears,



rent payments and action sundry debts as required.- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.- Maintain accurate and timely customer and property records and files ensuring departmental compliance. Enter a high volume of data and process documents utilising a number of IT systems.- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.Applications to remain current for 12 months.Job Ad Reference: QLD/704018/26Closing Date: Wednesday, 28 October 2026

📌 Housing Officer - Frontline Services (Cairns Regional)
🏢 Queensland Government
📍 Cairns Regional