Job Description

The Mayah Clinic is seeking a friendly and professional Receptionist to join our team on a part-time basis . Based in Lakelands NSW 2282, this role is fundamental to creating a welcoming first impression for our patients and ensuring the smooth day-to-day operations of our medical practice. As Receptionist, you will be the first point of contact for patients, managing enquiries, appointments and administrative tasks that support the clinical team and enhance the patient experience.

Key responsibilities n

Greeting patients with a warm and professional manner upon arrival at the clinic

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Managing the appointment scheduling system, booking patient consultations and coordinating with clinical staff

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Processing patient registrations and maintaining accurate medical records and patient information

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Handling patient enquiries via telephone, email and in person with courtesy and efficiency

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Processing payments and managing billing enquiries in accordance with clinic procedures

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Maintaining a clean, organised and welcoming reception area

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Supporting administrative tasks including filing, data entry and document management

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Communicating effectively with healthcare providers and external organisations as required

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Adhering to privacy and confidentiality requirements, including compliance with health information regulations

What we're looking for n

Previous experience working in a medical administration or reception environment within a healthcare setting

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Strong organisational and time management skills with the ability to prioritise multiple tasks

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Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff

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Proficiency with appointment scheduling software and general computer systems

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Knowledge of medical terminology and understanding of patient confidentiality and data protection requirements

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A calm, patient and empathetic approach when dealing with patients, particularly those who may be unwell or anxious

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Attention to detail and accuracy when managing patient information and administrative records

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A commitment to providing excellent customer service and creating a positive patient experience

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Flexibility and willingness to support the team as needed

What we offer n

At The Mayah Clinic, we value our team members and are committed to providing a supportive and collaborative working environment. We offer a part time position that can provide flexibility to suit your schedule, allowing for a positive work-life balance. Our team is dedicated to providing exceptional care to our patients, and we invest in the wellbeing and professional development of our staff. We encourage a culture of respect, inclusivity and continuous learning. Join us and be part of a healthcare practice that genuinely cares about both patient outcomes and employee satisfaction.

About us n

The Mayah Clinic is a healthcare practice dedicated to providing comprehensive medical services and compassionate patient care to our local community in Lakelands. We are committed to maintaining the highest standards of clinical excellence and patient safety. Our team of experienced healthcare professionals works collaboratively to deliver quality medical services in a welcoming and professional environment. We value integrity, respect and a patient-centred approach to everything we do.

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📌 Receptionist (Newcastle)
🏢 Mayah Pty
📍 Newcastle