Job Description

Must Have Skills
n Dynamics CRM
n copilot
n Business Process Flows

n

Nice to have
n skills

n

Experience
n with Dynamics 365 Sales, Customer Service, or Field Service modules.

n

Experience
n with Copilot Studio and AI Builder.

n

Experience
n in enterprise-scale CRM implementations.

n

Detailed Job Description

n

Key Responsibilities

n

n
- Design, develop, and customize Microsoft Dynamics 365
n CRM solutions.

n
- Develop and maintain plugins, custom workflows,
n custom actions, and business process flows.

n
- Create and customize forms, entities, views,
n dashboards, and security roles.

n
- Develop client-side scripting using JavaScript and
n TypeScript.

n
- Build integrations with external systems using REST
n APIs, Web APIs, Azure Services, and .NET technologies.

n
- Develop Power Automate flows and Power Apps
n solutions.

n
- Work with Azure Functions, Logic Apps, Service Bus,
n and API Management for integrations.

n
- Participate in requirements gathering, solution
n design, development, testing, and deployment.

n
- Troubleshoot and resolve application issues and
n performance bottlenecks.

n
- Collaborate with business analysts, solution
n architects, and stakeholders.

n
- Follow best practices for CRM development, security,
n and deployment.

n

n

Required
n Technical Skills

n

Microsoft
n Dynamics 365

n

n
- Dynamics 365 CRM / Customer Engagement (CE)

n
- Customizations and Configurations

n
- Plugins, Custom Workflow Activities

n
- Business Rules and Business Process Flows

n
- Ribbon Workbench / Command Bar Customization

n
- CRM Security Model

n

n

Development
n Skills

n

n




- C#, .NET Framework/.NET Core

n
- JavaScript, TypeScript

n
- HTML5, CSS3

n
- Dynamics 365 SDK

n
- Web API and OData

n

n

Power
n Platform

n

n
- Power Apps

n
- Power Automate

n
- Dataverse

n
- Power Platform Administration

n

n

Integration
n Technologies

n

n
- REST/SOAP APIs

n
- Azure Functions

n
- Logic Apps

n
- Service Bus

n
- Azure API Management

n
- SSIS (optional)

n

n

Database

n

n
- SQL Server

n
- FetchXML

n
- Query Expressions

n

n

DevOps

n

n
- Azure DevOps

n
- Git Source Control

n
- CI/CD Pipelines

n
- Solution Deployment Management

n

n

Preferred
n Qualifications

n

n
- Bachelor's Degree in Computer Science, Engineering,
n or related field.

n
- Microsoft Dynamics 365 certifications are preferred.

n
- Experience with Agile/Scrum methodologies.

n
- Knowledge of Azure cloud services.

n

n

Preferred
n Certifications

n

n
- Microsoft Certified: Dynamics 365 Customer Service
n Functional Consultant

n
- Microsoft Certified: Power Platform Developer
n Associate (PL-400)

n
- Microsoft Certified: Power Platform Solution
n Architect Expert

n

n

Key
n Competencies

n

n
- Robust problem-solving skills

n
- Excellent communication skills

n
- Stakeholder management

n
- Team collaboration

n
- Analytical and troubleshooting abilities

n

n

Nice
n to Have

n

n
- Experience with Dynamics 365 Sales, Customer Service,
n or Field Service modules.

n
- Experience with Copilot Studio and AI Builder.

n
- Experience in enterprise-scale CRM implementations.

n

n

Minimum years of experience
n 8-10+ years

n

📌 Technical Lead - Dynamic 365 CRM (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne