Job Description
Optus is seeking an Incident and SLA Governance Manager to oversee enterprise ITSM processes, lead design and integration of ITSM platforms like ServiceNow, and drive ITIL-aligned governance across internal teams, vendors, and government clients. The role emphasizes continuous improvement, stakeholder engagement, and solid reporting capabilities.
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The incumbent will champion incident lifecycle governance, provide actionable insights from service data, and ensure consistent operations across
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📌 Incident & SLA Governance Lead -- ITIL, ServiceNow, ITSM (Sydney)
🏢 Optus
📍 Sydney