On behalf of our client, a leading domestic insurer, we are seeking a agile State Manager to lead and transform their Home Assessing operations based in Sunshine.
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This key leadership role gives you direct oversight of 3 core operational teams :
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10 Minor Assessors
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6 Moderate Assessors
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The entire On-Road & Field Assessing Cohort
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You will be responsible for setting strategy, driving team capability uplift, and managing key supplier and repairer relationships to ensure high-quality service and commercial performance.
Key Responsibilities n
Capability Uplift & Leadership: Mentor direct reports and establish structured training rhythms to elevate technical expertise across the entire assessing cohort.
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Supplier & Network Management: Work alongside procurement teams to liaise with suppliers, vet repair networks, monitor KPI performance, and ensure adequate regional coverage.
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Operational Control:
Serve as the final escalation point for complex technical claims, disputes, and compliance matters.
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Performance Rhythms: Oversee operational risks, OH&S; standards, and repair network efficiency to hit corporate targets.
What You'll Need n
5+ years of senior leadership experience in Home Assessing, Building Repair, or Restoration.
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Demonstrated background in upskilling and coaching multi-tiered assessing teams.
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Strong commercial acumen with hands-on experience managing external suppliers and contractor networks.
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Outstanding negotiation and stakeholder engagement skills.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.