Job Description

Job description n
nWorking within the Continuous Delivery for a key player in the insurance industry, you will be embedded in the Customer New value stream, responsible for shaping and delivering technology that directly supports customer-facing sales pipelines.n
nYou will work alongside a Digital Product Manager, Delivery Manager and Engineering Manager, collaborating with cross-functional teams including Business Analysts, Software Engineers and Quality Analysts.n
nAs an Associate Product Manager, you will bring a blend of insurance domain expertise, product thinking and data-driven decision-making to help define, prioritise and deliver high-impact digital solutions.n
nThis role suits someone who is analytically sharp, commercially aware, and passionate about using technology - including AI-powered tools - to modernise and optimise customer experiences in the insurance space.n
Key Responsibilities n
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- Own and refine the product backlog; produce and maintain Epics, Features and User Stories with clear acceptance criteria in Jira
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- Gather, analyse and validate business requirements, translating them into actionable product specifications
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- Produce Activity Diagrams, Use Case Models and Use Cases that clearly articulate business and technical needs
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- Collaborate with Engineers on Conceptual Solutions and Sequence Diagrams to ensure technical alignment with business goals
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- Partner with Quality Analysts and Engineers on test plans, test case reviews and defect triage to uphold delivery quality
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- Apply AI analytical tools and techniques to surface insights, identify process improvements and support data-informed product decisions
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- Engage and align stakeholders across Business Units to identify opportunities, manage scope and support effective decision-making
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- Support and mentor offshore GCC team members, fostering a collaborative and high-performing team environment
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- Contribute to initiative scoping, benefits realisation tracking and candidate pipeline prioritisation
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Skills & Experience n
Mandatory n
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- Background in the insurance industry MANDATORY
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- Hands-on experience with AI analytical tools (e.g. prompt-based analysis, AI-assisted documentation, data insight tools)
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- Proven experience in business analysis, product ownership or a related delivery role
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- Solid written communication skills with the ability to produce clear, concise documentation
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Highly Regardedn
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- Familiarity with Agile delivery frameworks and tools (Jira, Confluence)
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- Experience working in cross-functional digital delivery teams
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- Exposure to sales pipeline or customer acquisition technology
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📌 Associate Product Manager - INSURANCE (Melbourne)
🏢 Charterhouse
📍 Melbourne