Job Description

Join our vibrant team at The Sands Torquay as our Conference and Events Sales Executive, where

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your expertise in event management will play a pivotal role in orchestrating unforgettable events.

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Your role will involve comprehensive planning, organisation, and seamless execution of various

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events, including corporate conferences, golf charity days, event dinner and shows and supporting

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weddings. We are looking for someone who possesses stellar communication skills, thrives under

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pressure, and is driven by a passion for crafting extraordinary experiences.

Key Responsibilities: 1. Events and Conference Sales: n

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- Actively pursue new and maintain existing client relationships to boost revenue and position The Sands Torquay as a top choice for events in regional Victoria.
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- Possess a thorough understanding of event market dynamics to target suitable business opportunities.
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- Utilise strong product knowledge and sales techniques to maximise revenue.
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- Efficiently prepare and issue proposals and contracts for events and conferences within 24 hours.
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- Organise and conduct property site inspections for potential and current clients.
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- Persistently follow up on pending business to capitalise on revenue opportunities.
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- Experience with Ivvy and RMS would be of benefit.
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2. Event Coordination: nn
- Coordinate external services and products, ensuring accurate quoting and client billing.
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- Prepare and disseminate event orders through Ivvy, ensuring internal departments are well-informed.
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- Attend event team weekly meetings to confirm event details and focus on guest satisfaction and revenue enhancement.
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- Ensure seamless inter-departmental coordination for excellent service delivery.
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- Gather guest feedback to enhance client relationships and improve services.
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- Proactively address guest issues, escalating major complaints as necessary.
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3. Health and Safety: nn
- Contribute to a safe and healthy workplace setting.
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- Comply with safety instructions and procedures.
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- Report any safety concerns or incidents promptly.
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4. Professional Development: nn
- Engage in ongoing professional development.
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- Stay abreast of evolving ICT skills and industry trends.
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5. General Duties: nn
- Maintain professional interactions with team members to promote a positive work environment.
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- Provide prompt and professional responses to customers and stakeholders.
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- Uphold company values and adhere to SOPs and company policies.
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- Meet and Greet clients, professional manner to showcase our resort with on site inspections and attendance at familiarisations where required.
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Qualifications: nn
- Bachelor's degree in event management, hospitality or related field.
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- Sales experience essential.
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- At least 2 years of experience in event planning and coordination.
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- Strong organisational and project management skills.
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- Excellent communication and interpersonal abilities.
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- Proficiency in event management software and tools. (Ivvy and RMS)
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- Flexibility to work irregular hours, including evenings and weekends.
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Skills and Attributes: nn
- Exceptional organisational and time-management skills.
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- Outstanding communication and customer service skills.
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- Ability to work efficiently under pressure.
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- Strong team player with a collaborative mindset.
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- Creative problem-solving and decision-making skills.
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- Keen attention to detail.
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- Adaptability to changing circumstances and client needs.
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- Passion for delivering memorable event experiences.
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Staff Benefits: nn
- Staff discounts through the resort.
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- Access to Health Club and Golf Course – subject to availability
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📌 Conference and Events Sales Executive (Maternity Leave Cover) (Torquay)
🏢 Thesandstorquay
📍 Torquay