Job Description

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in Disability Support. We believe in making a difference in the lives of individuals living with disabilities, and we are passionate about providing the highest level of care and support.

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As our organisation continues to grow, we are looking for a reliable, organised and proactive Rostering Officer to coordinate staff rosters, manage shift changes and help ensure our NDIS clients' staffing needs are met.

What We Offer n

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- Part-time employment: 3 working days per week (M, W, & F)
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- Immediate start
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- On-call allowance
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- A supportive and inclusive team culture
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- Opportunities for professional development
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- Flexible work-from-home arrangements to support a healthy work-life balance (subject to approval after the first two months of employment).
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- The opportunity to make a real and lasting difference in people’s lives
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About the Role n

As the Rostering Officer, you will primarily be responsible for preparing and maintaining staff rosters, coordinating shift coverage, and completing day-to-day rostering tasks to ensure our NDIS clients receive consistent support.

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Your key responsibilities will be to:

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- Prepare and maintain staff rosters across all services.
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- Match support workers to clients based on clients' support needs, preferences and requests.
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- Manage roster changes when staff call in sick, take leave, cancel shifts or become unavailable.
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- Fill vacant shifts by contacting available staff and arranging suitable replacements as quickly as possible.
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- Respond to last-minute shift requests from clients by finding and arranging suitable support workers.
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- Keep staff availability up to date, including their working days, unavailable dates and shift confirmations.
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- Communicate roster changes promptly to support workers and relevant office staff to keep everyone informed.
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- Liaise with internal Service Coordinators to understand clients' staffing needs and preferences.
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- Follow the organisation's procedures for shift cancellations and staff replacements.
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- Ensure rosters are published, and shifts are filled at least two weeks in advance .
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- Refer staff employment matters to HR, including concerns about availability, frequent leave and repeated absences.
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- Keep management informed of staffing needs by advising HR when additional workers are required to cover current or upcoming services.
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- Identify recurring rostering issues and suggest practical ways to improve scheduling and shift coverage.
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- Be part of the on-call roster to attend to urgent staff/client issues outside of business hours (once every 3 weeks / Mon to Fri, 5 pm-9:30 pm / Sat to Sun, 6 am-9:30 pm) - commencing two months after starting the role.
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What We Are Looking For nn
- At least 1 year of experience in roster management, preferably in the NDIS/disability support or community services sector.
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- A strong work ethic
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- Strong communication and interpersonal skills
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- Strong attention to detail and the ability to manage competing priorities in a busy work setting.
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- Familiarity with rostering systems such as Brevity, Shift Care, or related CRMs
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- Proficiency in Microsoft applications such as Outlook, MS Word, Excel and OneDrive
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- A proactive mindset and team-focused approach
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- Willingness to participate in an on-call roster and respond to out-of-hours queries as needed
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Requirements nn
- Current Working with Children Check (Blue Card) andthe NDIS Worker Screening Check (Yellow Card)
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- NDIS Worker Orientation Module Certificate
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- Evidence of Australian Work Rights (if applicable).
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- A valid driver’s licence
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📌 Rostering Officer (Newcastle)
🏢 Advance Support Services
📍 Newcastle