Business Process Improvement Manager

- Location: Darwin
- Status: Full-time ongoing
- Salary package: $161,000 per annum inclusive of 15% superannuation

Bring your business process improvement and systems expertise to Lead practical reforms that help the Northern Land Council progress land-use applications through clear workflows, reliable information and coordinated action.

About the Role

Reporting to General Counsel Legal Services, you will improve and coordinate the Legal Services component of the NLC’s Section 19 applications process. Working across Legal Services, Land Management and Anthropology, you will strengthen workflows, resolve bottlenecks and support timely matter progression.

This senior specialist role offers scope to influence service delivery through process leadership, systems improvement and cross-functional coordination. You will guide contributors and follow up agreed actions without direct staff management responsibilities. Matters requiring legal advice or interpretation are referred to qualified legal practitioners.

Key responsibilities

- Lead workflow reforms and maintain clear process controls.
- Coordinate inputs, responsibilities and delivery timeframes.
- Strengthen matter tracking, records and data quality.
- Report on progress, bottlenecks and emerging risks.
- Support matter closure and agreement administration handovers.

What you will Bring

You are a practical and analytical professional who can turn complex processes into transparent, workable steps. You build cooperation across teams, manage competing priorities and use reliable information to identify where action is needed.



You bring sound judgement, respectful cross-cultural communication and the confidence to follow up outstanding work and escalate risks appropriately.

In addition to this, you will have

- Tertiary qualifications in a relevant discipline such as business, law, information technology or project management, or equivalent relevant experience in a legal, regulatory, governance or business process environment.
- Experience leading process reform, workflow improvement, project delivery or systems coordination in a complex service environment.
- Ability to coordinate multidisciplinary contributors, manage competing priorities and influence outcomes across organisational boundaries without formal line authority.
- Strong systems capability, including matter management, workflow, records, reporting or process-control systems.

Experience in legal services, statutory land administration, agreement-making or comparable regulated processes will be well regarded, as will an understanding of Aboriginal peoples lived experiences across the NLC region.

For a full copy of the Position Description refer to the link provided below.

What’s in it for you?





Apply your expertise to a defined reform challenge with practical outcomes for the NLC and its constituents. You will work closely with legal and operational specialists, improving how matters move between teams while supporting a service model centred on Traditional Owners’ rights, interests and cultural protocols.

We offer:

- A base salary of $140,000 per annum plus 15% superannuation
- salary sacrificing up to $15,900 + Meal Entertainment and Holiday Accommodation benefit up to $2,650 per year.
- Generous leave provisions 5 weeks annual leave, 18 days personal leave;
- Paid Christmas close down;
- Relocation available for successful candidate if required

Interested applicants should send a copy of their CV along with a cover letter outlining why you are interested in this position and what relevant skills and expertise you will bring to this role?

For further enquiries, please contact General Counsel 04•• ••• 692

Applications Close: Saturday 14 November 2026

About the NLC

The Northern Land Council (NLC) is an independent statutory authority of the Commonwealth. The NLC is established under the Aboriginal Land Rights Act (NT) 1976 and its purpose is to serve its constituents who are Traditional Owners (TOs) and other Aboriginal people living in their region. Cultural knowledge and lived experience are central to the work that we do here at NLC. We are committed to enhancing Aboriginal peoples social, political and economic participation by supporting their aspirations and amplifying their voices on a range of issues impacting on their lands, seas, culture and communities.

📌 Applications Reforms Manager (Melbourne)
🏢 Northern Land Council
📍 Melbourne