Job Description

Job Description

We are seeking a self-motivated, passionate about delivering exceptional guest experiences leader, with a solid understanding of hotel operations to lead the Front Office team at the Novotel Newcastle Beach.

- Foster a positive and structured work environment within the department, which encourages the successful operation of the business.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
- Effectively manage the team roster to ensure coverage aligns with operational needs and financial targets.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction,



contributing to positive online reviews and ratings.
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Recruit, train & develop Front Office staff, conducting performance reviews and fostering team growth.
- Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences.
- Have prior experience with hotel property management systems is key as well as comfortable with troubleshoot and resolving technical issues.
- Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.

📌 Front Office Manager (Newcastle)
🏢 AccorHotel
📍 Newcastle