Job Description

Are you ready to kickstart your career in life insurance claims? TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic prospect to gain hands-on experience in claims management, providing a best-in-class customer experience while learning the ins and outs of life insurance.

You’ll be part of a supportive, collaborative environment where no two days are the same, and your contributions directly impact the people we serve. If you’re keen to learn, grow, and make a difference, this could be the perfect role for you.

We have multiple positions available across Group Claims that will be permanent, full-time, based in our Melbourne office, with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success!

In this role you will:





- Support Claims Consultants with administrative tasks on claims assessments
- Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents
- Summarise and manage claims documentation
- Draft letters to customers and manage communications on time
- Assist with claim closures, data corrections, and general workflow management in the claims system
- Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators
- Contribute to process improvements and participate in team or company projects
- Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies

📌 Claims Associate - Group Claims (Melbourne)
🏢 TAL
📍 Melbourne