About the role

This position requires the incumbent to assist the medical clinic team to ensure all patient, carer, visitor and health professional contact within the practice is carried out in a professional and safe manner, ensuring patient confidentiality at all times. This role serves as the first point of contact for patients, ensuring a welcoming environment while maintaining accurate patient records, managing appointments, and supporting clinical staff in daily operations.

Essential:

• Proven ability to apply high ethical standards, and represent MTHCS in a professional manner.

• Ability to protect patient confidentiality and privacy.

• Sound communication skills with the capacity to communicate effectively with the Practice Manager, GPs, practice staff, patients and other health care professionals.

• Excellent telephone manner.

• Ability to work within a team and independently

• Robust organisational and computer skills.

• Current Victorian Driver’s Licence and Current Police Check (or willing to obtain)

Desirable:

• Knowledge of the Australian health care system including Medicare.

• Knowledge of medical software (e.g. Best Practice)

• Knowledge of medical terminology.

General:

• Open the practice and prepare for each day

• Provide professional, friendly telephone and face to face patient service.

• Manage appointments, messages, patient records and data entry.

• Maintain cleanliness and organisation of reception and waiting areas.

• Monitor office supplies and report maintenance or OH&S; issues.

• Assist patients as required.

• Complete end of day billing, reporting and administrative checks.

Patient Files

• Maintain accuracy and currency of all patient files.





• Keep correspondence files tidy. Record and archive patient files as per procedural requirements.

• Follow practice policy for receiving a new patient’s health record (transfer from another practice).

• Follow practice policy for transferring a patient’s health record to another practice.

About us

Mallee Track Health and Community Service is a multipurpose service for all Mallee Track Communities encompassing a total area of 18,000 square kilometres. The health services include General Practice Clinics and Urgent Care at Ouyen and Sea Lake, Acute and Sub-Acute inpatient and outpatient services at Ouyen and Sea Lake, Community Aged Care and Residential Aged Care at Ouyen and Sea Lake. The community services include Allied Health, Delivered Meals, Community Transport, Social Support and Leisure and Lifestyle activities for Ouyen and Sea Lake as well as Early Years education and care for Ouyen, Sea Lake, Underbool, Murrayville and Manangatang.

What do we offer?

- Free parking

- Salary packaging

- Smoke free workplace

- Professional development support

- Access to flexible working arrangements

- Accredited Breastfeeding Friendly organisation

- Accommodation support available. Please contact us for more details.

- An employer of choice - at MTHCS we understand the importance of employee’s health and wellbeing – both physically and mentally. Optimum health is key to producing great work and our investment into the wellbeing of all our workforce helps increase productivity along with an overall sense of satisfaction and positive team culture. MTHCS understands it is hard to balance work and wellness so we offer engaging, fun and holistic approaches to wellness

📌 Medical Receptionist (Sea Lake)
🏢 Mallee Track Healthmmunity Service
📍 Sea Lake