Are you looking for a customer service role where every conversation has a purpose?

We are currently recruiting for an urgent intake of Outbound Customer Service Representatives to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.

This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.

As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.

What’s in it for you?

- $37.50 per hour + Super with weekly pay
- Immediate start opportunities available
- 3-month temporary contract with potential to transition into a permanent role
- Family friendly hours of 9-5 Monday to Friday
- CBD location close to public transport
- Full training and ongoing support provided
- Work within a supportive, purpose-driven team
- A role where your conversations directly contribute to a meaningful cause
- Opportunity to develop your customer service and communication skills

The Role

As an Outbound Customer Service Representative, you will play an key role in helping connect people with a service that supports the wider community.





Your responsibilities will include:

- Making outbound calls to community members
- No cold calling. No sales targets. Just meaningful conversations that help make a difference.
- Engaging in friendly and meaningful conversations
- Booking and managing appointments
- Providing information and answering questions professionally
- Updating customer details and records accurately
- Delivering a high level of customer service with every interaction

You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.

Key Requirements

- Previous experience in a contact centre, administration, sales, or a similar role is nessesary
- Confident communication skills and the ability to build rapport over the phone
- Comfortable making outbound calls and engaging with a wide range of people
- Strong attention to detail and ability to update systems accurately
- Positive attitude with a genuine desire to contribute to a meaningful cause
- Ability to learn new systems and processes quickly

If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you. Apply today to be considered for this urgent intake.

For any further questions, you can reach Hollie at ******@smaart.com.au

📌 Customer Care Consultant (Adelaide)
🏢 Smaart Recruitment
📍 Adelaide