Full time | Monday to Friday | 7:00am to 3:00pm

From $30 per hour, depending on skills and experience Office-based position

Great with customers, highly organised and have an eye for detail?

About the role

This is a varied, hands-on administration and customer service role, primarily supporting the Pre-Construction team. You'll play an significant role in keeping things organised behind the scenes, ensuring information is accurate and helping customers, builders and internal teams receive the support they need.

Key responsibilities
Monitoring shared email inboxes and actioning incoming correspondence
Receiving and processing purchase orders and work orders
Entering jobs and customer information accurately into systems
Attaching plans, purchase orders and other documentation to the correct customer and job location
Checking job information for accuracy and following up on anything that's missing
Making and receiving customer calls
Assisting customers with enquiries and bookings
Communicating with builders, customers and internal teams
Providing day-to-day administrative support to the Pre-Construction team

About you
Has a genuine customer-first attitude




Has excellent attention to detail
Is highly organised and able to manage multiple priorities
Can remain calm and productive when things get busy
Has a friendly and confident phone manner
Communicates clearly and professionally
Is confident using computers, email and office systems
Takes ownership of tasks and follows them through
Is willing to learn and isn't afraid to ask questions
Enjoys working as part of a team and helping others get the job done

Previous experience in administration, customer service, construction, trades or a service-based business would be highly regarded. However, attitude, reliability and finding the right fit for our team are just as important to us.

About us

Focus Pest Management is a Queensland pest management business servicing homeowners, builders and other customers across South East Queensland. We're a busy and growing team, and we're looking for someone who wants to become a valued part of our office and help us continue delivering excellent service to our customers and supporting our operational teams.

📌 Administration & Customer Care Parkwood (Australia)
🏢 Focus Pest Management
📍 Australia