Service Coordinator – Hydraulic Team

Position Summary

We are seeking a detail-oriented and proactive Service Coordinator to join our team. This role will provide critical support to the Hydraulic Service Team, assisting with scheduling, quoting and management of administration for the team in an effective and accurate manner.

Skills & Experience Required:

· Preferred experience in the fire industry

· Proven experience working in a service-desk, operations and/or scheduling role will be highly regarded

· Knowledge of Fire Protection software such as Uptick an advantage

· Customer service experience including handling telephone enquiries

· Multi-tasker - being able to juggle multiple enquiries and jobs simultaneously

· High attention to detail and proven organisational skills

· Ability to work well under pressure

· Solid interpersonal skills required for working in a multi-team environment

· Good verbal and written communication skills to provide quality customer service

· In-depth knowledge of MS Office software

Job Description Overview
Scheduling and calendar management for the hydraulic team
Creation of quotations for jobs and inspections as required by the customer
Respond to email enquiries received in the service inbox




Answer in-bound telephone enquiries
Assess and dispatch callouts and service requests to the relevant teams
Assist in setting up job tickets for service requests and provide customer notification of technicians assigned and subsequent follow up
Follow up and management of open tasks, including with suppliers and contractors with view to job closure
Identify and forward Annual Fire Safety Statement related enquiries to Certification team
Sort and file customer quote approvals to be converted into jobs
Set up and schedule annual Full Function Fire Testing
Submit and secure technician’s access request for assigned jobs and testing
Liaise and support Accounts team to close out invoicing enquiries and obtain & assign POs to relevant jobs to be invoiced
Set up current clients in Uptick software for alternate billing requirements
General administrative tasks for the hydraulic and general service team as required.

Pay: From $70,000.00 per year

Ability to commute/relocate:
Chatswood NSW: Reliably commute or planning to relocate before starting work (Preferred)

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Service Coordinator – Hydraulic Team Chatswood (Australia)
🏢 Premier Fire
📍 Australia