About the company

Our client is a global logistics company with a rapidly growing presence in Australia, operating across Sydney, Melbourne, Adelaide, Brisbane and Perth. Backed by an established international network and strong global capabilities, the business is continuing to expand its Australian operations.

As the team grows, they are investing in local talent and creating a collaborative, rapid-paced and entrepreneurial environment. The business is focused on delivering reliable, efficient and customer-focused logistics solutions, underpinned by technology and robust operational capability.

About the role

We are looking for a Logistics Quality Analyst to help us reduce parcel damage and loss across our network. You will track quality performance, find where problems start, and work with operations teams to put practical fixes in place. You will also build training that helps frontline and operational teams lift the standard of their work.

What you will do
Responsible for aggregating and presenting daily, weekly, and monthly end-to-end logistics quality metrics (such as cargo damage and loss rates), while monitoring operations across all supply chain nodes to ensure real-time visibility and proactive tracking of key quality KPIs.




Timely identify potential operational risks, pinpoint the exact stages and root causes of quality anomalies, and periodically produce in-depth operational analysis and diagnostic reports to drive data-informed decision-making.
Leverage data insights to collaborate with key business units (warehousing, transportation, fulfillment) to design, execute, and track targeted action plans, ensuring core quality targets are consistently met.
Translate complex operational issues into standardized SOPs and continuous quality control frameworks, while designing and delivering training sessions for relevant teams to foster quality awareness and operational enablement.

What you will bring
Previous experience in logistics operations, process improvement, quality control analysis.
Excel knowledge (formulas, pivot tables, visualization)
Experience in developing or improving standardlized workflows(SOP) and coordinating with operations team to implement them.
Result-oriented with a continuous improvement mindset.
Valuable cross-functional communication and coordination skills to drive alignment and project execution across teams.

📌 Logistics Quality Analyst Mandarin Speaking Sydney
🏢 NorthStone Talent Partners
📍 Sydney