Duties

Managing customer support requests via phone or ticketing system

Working with other technical teams (management, finance, developers)

Respond to client needs

Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers.

Skills

Exceptional organisational skills to ensure our exceptional customer service standards are upheld

Ability to communicate successfully with clients and handle customer inquiries.

Ability to troubleshoot problems, research, and find answers to consumer questions.

Ability to communicate with other teams to properly escalate client cases.

Ability to learn quickly and adapt.

Team player who also works well independently

Self starter who is excellent at problem solving

Ability to assess and provide proactive advice or solutions

Excellent written and oral communication skills

Ability to multitask and self manage their workload

Education

Certificate IV, ​Degree or equivalent (or on track to achieve)

​Other qualifications

📌 Customer Service Specialists Adelaide
🏢 Plexco
📍 Adelaide