APS 4 Immigration Officers support the delivery of Australia's migration, humanitarian, compliance and citizenship programs by applying legislation, policy, procedures and operational frameworks to straightforward and moderately complex matters. Working under general direction, Officers assess information, conduct research, manage work items or cases, and exercise judgement within defined parameters to deliver lawful, accurate and timely outcomes.

APS 4 Immigration Officers may be required to:
Apply legislation, policy, procedures and operational frameworks to support the delivery of immigration, citizenship, compliance and program outcomes
Assess information and analyse evidence to support decisions, recommendations, advice and operational activities
Manage and progress allocated cases, applications, work items, correspondence or program activities in accordance with business priorities
Exercise judgement to resolve issues and achieve timely and appropriate outcomes




Identify, assess and escalate risks, issues and complex matters in accordance with established processes
Prepare accurate and well-structured correspondence, reports, briefs, records and other written material
With customer-focused service engage professionally and with clients and stakeholders to obtain, verify, communicate and respond to information
Maintain accurate records and contribute to quality assurance, compliance and integrity requirements
Coordinate and support operational, administrative or program activities
Contribute to reporting, governance and business improvement activities that support service delivery and operational effectiveness
Work collaboratively with colleagues and stakeholders to support team objectives and organisational priorities.

📌 Section 26 Register Immigration Officer Australian Capital Territory (Australia)
🏢 Australian Customs and Border Protection Service
📍 Australia