APS 3 Immigration Officers support the delivery of Australia's migration, humanitarian, compliance and citizenship programs by applying legislation, policy, procedures and operational frameworks to straightforward matters. Working under general supervision and direction, Officers gather and assess information, undertake research, support case and program activities, and contribute to the delivery of lawful, accurate and timely outcomes.

APS 3 Immigration Officers may be required to:
Apply legislation, policy, procedures and operational frameworks to support immigration, citizenship, compliance and program outcomes
Gather, review and assess information from a range of sources to support decisions, recommendations, advice and operational activities
Manage and progress allocated cases, applications, enquiries, correspondence, records or program activities in accordance with established procedures
Conduct research and information gathering activities to support service delivery,



case progression and program outcomes
Exercise judgement to resolve routine matters and identify issues requiring escalation or referral
Prepare accurate correspondence, records, reports, case notes, briefs and other written materials
Engage professionally with clients and stakeholders to obtain, verify, communicate and respond to information
Maintain accurate records and data in accordance with legislative, policy and recordkeeping requirements
Coordinate and support operational, administrative or program activities
Contribute to reporting, quality assurance, governance and continuous improvement activities that support service delivery and operational effectiveness
Work collaboratively with colleagues and stakeholders to support team objectives, service delivery and organisational priorities.

📌 Section 26 Register Immigration Officer Australian Capital Territory
🏢 Australian Customs and Border Protection Service
📍 Australian Capital Territory