Workshop Controller

Nowa Power Products

We are seeking an experienced Workshop Controller to join our fast-paced and growing team within our busy small engine and mower workshop setting.

This is a key leadership and coordination role suited to someone who thrives under pressure, has excellent organisational skills, and understands the importance of customer service, workflow management, and workshop efficiency.

About the Role

You will be responsible for overseeing the daily operations of the workshop, including:
Managing workshop bookings and job flow
Coordinating technicians and workload priorities
Liaising with customers regarding repairs, timelines, and updates
Ordering and coordinating parts required for repairs
Ensuring accurate job card management and invoicing support
Maintaining high levels of customer satisfaction
Assisting in improving workshop productivity and efficiencies

Essential Requirements




Previous experience as a Workshop Controller, Service Advisor, or similar role is essential
Strong knowledge of small engines, mowers, and outdoor power equipment
Excellent communication and customer service skills
Ability to work in a busy, high-pressure environment
Robust computer and organisational skills
Ability to multitask and prioritise effectively
Skilled presentation and positive attitude

What We Offer
Supportive and skilled team environment
Well-established and respected business
Modern Booking System
Long-term career opportunity
Competitive remuneration based on experience

If you are motivated, organised, and ready to take ownership of a busy workshop operation, we would love to hear from you.

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