Multi National Company

Extensive Consumer Product Range

About Us For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and Recent Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations.

In an ever-changing world we innovate to bring consumers new ideas at affordable prices, whether it be everyday essential Electrical, Lighting and Air Movement products, to Work Lights or the latest in Smart Home solutions. Arlec today remains proudly Australian owned and operated.

We have an exciting opportunity for a Technical Support Representative to join our team, based at our Head Office in Scoresby.

About the Role

You will:
Act as the first point of contact for all customer queries.
Support our customers with product enquiries.
Resolve queries from retail customers and end consumers.
Collaborate with team members to ensure excellent customer service and satisfaction.
Data entry of customer sales orders.
Process spare parts and warranty sales orders.
Process EDI orders (experience an advantage,



but training will be provided).
Reporting on service levels, held orders etc.
Determination and resolution of account issues at a customer support level.

About You

You will have:
Relevant qualification advantageous e.g. Engineering or Electrical Certificate or related.
Prior technical support experience an advantage.
A qualified telephone manner.
Excellent communication and teamwork skills.
Problem solving ability, critical thinking and a can-do attitude.
The ability to multi-task under pressure and to meet deadlines.
Accurate data entry and intermediate Excel skills.
Previous customer support experience an advantage.

Why Arlec?
Free onsite car parking.
Generous staff discounts across our brands.
Long established, successful company.

Arlec is an Equal Prospect Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture will be. We'd love to hear from you! Please apply now.

📌 Technical Support Representative Scoresby
🏢 Arlec Australia
📍 Scoresby