Service Desk Officer 2-Month Contract Initially Based in Victor HarbourYour new company

We're looking for a Service Desk Officer to provide responsive, customer-focused IT support within a skilled environment based in Victor Harbor.

Your current role

This role would suit someone who enjoys working with people, troubleshooting day-to-day technology issues and delivering a positive experience for end users.

What you'll be doing
Providing Level 1 and general IT support to users
Troubleshooting hardware, software and Microsoft 365 issues
Supporting users across Outlook, Teams, OneDrive and other M365 applications
Assisting with user accounts, access and basic administration
Logging, managing and resolving service desk requests
Escalating more complex technical issues when required
Providing transparent and friendly support to users with varying levels of technical knowledge
Maintaining accurate documentation and ticket updates

What you'll need to succeed
Previous experience in a Service Desk,



Help Desk or IT Support role
Strong hands-on experience with Microsoft 365
Excellent customer service and communication skills
Good troubleshooting and problem-solving ability
Ability to explain technical issues in simple, easy-to-understand language
A proactive and approachable attitude
Ability to work effectively both independently and as part of a team
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on or for further information. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Service Desk Officer South Australia
🏢 Hays
📍 Australia