SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments. With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations.

Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.

The Role & Responsibilities
Lead, coach and develop a team of five customer service specialists
Monitor team performance, KPIs and service levels
Manage escalated customer enquiries and ensure timely resolution
Build strong relationships with customers and internal stakeholders
Identify and implement improvements across customer service processes
Work closely with sales, operations and other internal teams
Support reporting, systems and day-to-day customer service operations
Create a positive, accountable and customer-focused team culture

About you
Previous experience in a Customer Service Team Leader, Supervisor or similar role
Experience in a technical, manufacturing, wholesale,



distribution or other product-based environment will be highly regarded.
Proven experience managing and developing a team
Strong communication, coaching and problem-solving skills
Customer-focused with a hands-on approach
Confident managing escalations and performance
Strong organisational and time-management skills
Experience with CRM/ERP systems
Microsoft Dynamics and/or Navision/Business Central experience highly regarded

What's on offer
Salary of $90,000 $110,000 + super, depending on experience.
Permanent full time position
Strong opportunities for internal career progression
Regular office events and activities
Onsite parking available
Fully equipped gym onsite
Reliable, secure, and growing company
Opportunity to manage and develop a team of five
Supportive and collaborative working environment
Opportunity to make a genuine impact across customer service and processes
Location: Western Sydney

APPLY NOW or contact Jenna at SMAART Recruitment on or for a confidential discussion.

📌 Customer Service Team Lead New South Wales (Australia)
🏢 Smaart Recruitment
📍 Australia