A rare opportunity for a temporary customer service administrator to join a fun, close-knit teamYour new company

Our client is a growing e-commerce business known for delivering exceptional customer experiences and high-quality products. With a solid online presence and a customer-first approach, they are seeking a proactive Customer Service Administrator to join their team and support day-to-day operations.

Your new role

As the Customer Service Administrator, you will be the first point of contact for customers, providing support across phone, email, and online channels. You will work closely with internal teams to ensure customer enquiries, orders, and administrative tasks are handled efficiently and accurately.

Key responsibilities include
Responding to customer enquiries via phone, email, and live chat
Processing orders, returns, exchanges, and refunds
Investigating and resolving customer issues in a timely manner
Maintaining accurate customer and order records
Liaising with warehouse, logistics, and internal teams regarding order updates
Monitoring shared inboxes and managing customer correspondence
Providing general administrative support to the wider team




Assisting with reporting and data entry as required

What you'll need to succeed
Previous experience in customer service, administration, or order processing
Strong written and verbal communication skills
Excellent attention to detail and organisational skills
Ability to manage multiple priorities in a quick-paced setting
Strong problem-solving skills and a proactive approach
Intermediate Microsoft Office skills
Experience with CRM, ERP, or e-commerce platforms will be highly regarded

What you'll get in return
Opportunity to join a growing and innovative business
Supportive and collaborative team environment
Modern office environment
Ongoing training and development opportunities
Competitive hourly rate

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Customer Service Queensland
🏢 Hays
📍 Queensland