About Us

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this prospect

We’re looking for an organised, customer-focused Care Administration Officer to join our team. This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.

Why Join Dovida?
Build a meaningful career supporting older Australians and their families to live well at home
Enjoy your birthday your way with a paid day off each year
Paid wellness,



volunteering and study leave to support your wellbeing and growth
Save on your next car with our novated leasing options
Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

What You'll Be Doing
Supporting Care Managers with the ongoing administration of existing clients
Coordinating client service changes, reviews and referrals
Managing client records and maintaining documentation across our systems
Responding to client, family and stakeholder enquiries via phone and email
Assisting with service coordination, purchase orders and provider communications
Supporting quality, compliance and client satisfaction activities

What You'll Bring
Previous administration experience, ideally within aged care, community services or healthcare
Exceptional attention to detail and organisational skills
Robust communication and customer service abilities
Confidence using systems such as Microsoft Office and CRM platforms
A genuine passion for helping older people and supporting positive client experiences

📌 Care Administration Officer Port Macquarie (Australia)
🏢 Dovida Australia
📍 Australia