POSITION: Customer Experience Assistant (Box Office)
LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations
REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual, LPA Production and Support Staff Level 2 - $34.44 per hour

POSITION SUMMARY

Customer Experience Assistants are the public face of Adelaide Fringe, based in our Fringe operated box offices, and also providing box office and front of house support at venues and activations across the city. You'll help audiences purchase tickets, get answers, and navigate the festival with confidence.

Whether it's a packed night at Fringe Corner or you're scanning tickets at a quiet session in a small venue, you'll help keep things running smoothly with a calm, friendly approach.

In this role, you'll use Red61, Adelaide Fringe's ticketing system, to handle sales, exchanges and refunds. You'll also manage merchandise and materials, maintain your box office space,



and help resolve issues on the spot with the support of your Supervisors and Coordinators.

This is a great chance for someone who enjoys being in the action, solving problems quickly, and making the festival a outstanding experience for anyone who wants to be part of it.

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience
Experience in customer service, retail, hospitality or events
Familiarity with sales transactions and basic troubleshooting
Desirable: Experience using a ticketing system such as Red61
Desirable: Experience in arts festivals or public events
Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes
Friendly, calm and confident in high-pressure situations
Solid communication and problem-solving skills
Reliable, punctual and team-oriented
Takes initiative and maintains a positive attitude
Comfortable learning new systems quickly

📌 Customer Experience Assistant Box Office Adelaide (Australia)
🏢 Adelaide Fringe
📍 Australia