Job Description

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/n Helpdesk Team Lead /n
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/n Lead. Mentor. Make an impact.
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/n Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals./n
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About the Role/n

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Lead, coach and mentor a team of L1 Helpdesk Technicians

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Manage ticket allocation, escalations and SLA performance

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Conduct 1:1s, performance reviews and team development activities

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Act as a technical escalation point for the team

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Drive continuous improvement across processes and documentation

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Build strong client relationships and deliver exceptional customer service

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Assist with recruitment, onboarding and staff development initiatives

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About You/n

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MSP or Service Desk experience is essential

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Previous team leadership, coaching or mentoring experience

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Strong troubleshooting and technical problem-solving skills

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Customer-focused with excellent communication skills

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Able to balance people leadership with operational responsibilities

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Current Driver's Licence required

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What's on Offer?/n

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Salary negotiable

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Hybrid flexibility

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Supportive leadership team and exceptional culture

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Explicit career progression prospects

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Parking reimbursement and access to pool vehicles

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EAP, fresh fruit, quality coffee and stocked kitchen

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Regular team social events

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Adelaide city-fringe location

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If you're an experienced Service Desk qualified looking to combine technical expertise with leadership development, we'd love to hear from you. /n
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/n Apply today./n

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📌 Helpdesk Team Leader Adelaide
🏢 aandcosite JobAdder
📍 Adelaide