Job Description

The Company
Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services./n
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/nThey are currently seeking motivated Call Centre Officers to join their high-performing and agile team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available./n
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The Job/n
/n Reporting through to a Team Leader, you will be responsible for the following duties:/n

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Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.

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Accurately process customer applications and data within required timeframes using relevant systems.

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Maintain accurate records of customer communications and feedback.

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Provide effective administrative support, including data entry, word processing and spreadsheet use.

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Perform general administrative tasks to support team operations.

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/n You/n
/n To qualify for this chance, you must have experience in the following areas and possess the personal qualities below:/n

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Minimum six months’ experience in a contact centre or high-volume processing environment.

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Experience working in the government sector is desirable.

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Solid written and verbal communication skills.

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Ability to work across multiple systems simultaneously.

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Demonstrated customer service skills with strong attention to detail

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/n How to apply/n

/n Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board./n

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/n Please note that only shortlisted candidates will be contacted.

📌 Call Centre Officer Nsw Government Sydney
🏢 SB Recruitment
📍 Sydney