Job Description

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As a Receptionist & Cashier, you will be one of the first points of contact for guests and play an key role in delivering a welcoming and skilled customer experience at Ocean 12, a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex.

Key responsibilities /n

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Welcoming guests and confirming reservations

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Directing guests to karaoke rooms, VIP rooms and designated areas

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Processing payments and handling cashier duties

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Answering phone enquiries and providing general information

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Assisting with walk-in bookings and guest requests

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Communicating effectively with the service team and management

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Keeping the reception and entrance areas clean, organised and presentable

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About you /n

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Well-presented, friendly and confident

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Fluent in English and Mandarin

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Solid communicator with excellent customer service skills

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Reliable, responsible and able to work well as part of a team

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Calm and organised in a busy late‑night's environment

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Available to work late-night and early‑morning shifts

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Previous experience in reception, cashiering, hotels, hospitality, nightclubs or karaoke venues highly regarded

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Valid Victorian RSA certificate preferred

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About us /n

Ocean 12 is a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex. We offer a vibrant nightlife experience featuring karaoke, whisky, cocktails, private functions and a diverse Asian‑inspired food menu, supported by an international culinary and hospitality team.

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📌 Receptionist & Cashier Melbourne (Australia)
🏢 Ocean 12
📍 Australia