Location: Open to role based in Sydney | BrisbaneHybrid working | Permanent full-time opportunityGuild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals.
For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' skilled and financial well‐being.
With over 40 industry partnerships and 110,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.Why Guild?
At Guild, we thrive together and create work that fits life.
Our people connect with purpose, support each other and genuinely care for the communities we serve.
When you join our Casualty Claims team, you're joining a closeknit, collaborative group where your voice matters and your growth is supported.Here's what sets us apart:Hybrid flexibility - 2 days in the office, the rest from homeA supportive, connected team with exposure to Underwriting and other specialist areasDiscretionary Performance bonus - STI up to 10% annuallyWellbeing, learning & recognition programs designed to help you do your best workA culture that lives its values, not just talks about themWhat you'll doAs a Casualty Claims Specialist, you'll manage a portfolio of up to 100 claims, a blend of active and dormant matters.




You'll independently handle straightforward files within delegation and collaborate with senior colleagues and legal partners on more complex claims.Your work will include:Managing enquiries and guiding customers with clarity and empathyDelivering fair, consistent, specialised claims outcomesAssessing coverage, liability and quantumSetting and executing effective resolution strategiesPreparing documentation for matters requiring legal involvementMaintaining accurate file standards and following our service modelBuilding positive relationships with clients, regulators and external stakeholdersContributing to team initiatives, improvements and best practice behavioursWhat you'll bringYou'll thrive here if you're proactive, curious and committed to doing right by customers.We're looking for:Experience managing claims in a casualty portfolioStrong understanding of legislation, civil claims processes and/or PI/PL mattersAbility to provide commercial, timely and well‐reasoned decisionsExcellent communication, problem solving and stakeholder management skillsStrong attention to detail and comfort working both independently and in a teamA law degree is helpful but not essential; health related experience is a bonusReady to join a team that values balance, flexibility and impact?
Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees.
We celebrate diversity and treat our people and clients with fairness, dignity, and respect.Let's thrive together!
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📌 Casualty Claims Specialist (Sydney)
🏢 Guild Group
📍 Sydney