Order Management Officer - Medical Devices
Let's make life sound better – together!
GN is a Danish multinational on a mission to improve lives through the power of sound.
For more than 150 years, we've pioneered world-first innovations in hearing healthcare and technology, helping people hear, connect and communicate like never before.
From cutting‐edge hearing aids to intelligent audio solutions, our brands are all about making life sound better.
Right now, it's an exciting time to join us.
We're currently looking for an Order Management Officer who loves accuracy, thrives on process and takes pride in delivering exceptional customer service.
This permanent role is based in our modern North Ryde office 5 days per week, with parking onsite and a short walk to the metro.
What you'll enjoy at GN
One‐on‐one training in our systems, products and processes
A digital reward & recognition platform with discounts at hundreds of retailers
Employee Assistance Program and wellbeing webinars
Service recognition and performance awards
A gift for your birthday
Free annual flu vaccinations
Volunteer leave
Generous discounts on GN products
Fresh fruit, refreshments and a table tennis table onsite
Opportunities for development and career growth
Accurately enter and process customer orders into the ERP system across a range of products.
Processing orders from multiple channels (phone, email, post, ecommerce)
Coordinate daily mail, deliveries and waste handling, ensuring items are appropriately sorted, distributed and disposed of.
Review and quality-check orders to ensure accuracy and completeness.




Coordinate customer callbacks to obtain missing or additional information.
Liaise with Production, Logistics and Customer Care teams to ensure smooth order processing.
Responding to clinic queries and amending orders accordingly
What we're looking for
Proven experience in a similar order entry or customer service role with high volume processing
Quick and accurate data entry skills
Excellent verbal and written communication
Strong competency with MS Office (Word, Excel, Outlook) & computer literacy
Attention to detail and commitment to accuracy
Confidence managing competing priorities in a fast-paced environment
A positive "can-do" attitude and willingness to support the team
Experience with Navision or CRM systems (e.g., Salesforce)
Medical device, GMP or similar industry background
Studies in business administration or customer service
Why you'll love it here
At GN, we put the customer at the heart of everything we do and we're looking for someone who shares that same passion.
If this sounds like the opportunity you've been waiting for we'd love to hear from you.
Applicants must have full unrestricted Australian work rights.
Agencies: we prefer to fill this role directly.
Should we need additional support, we will be in touch with our preferred partners.
GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology.
For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets.
Read more about the announcement here.
#J-*****-Ljbffr

📌 Order Management Officer - Medical Devices (Sydney)
🏢 GN Hearing Australia
📍 Sydney