TOIM Technology is a rapidly growing IT and cloud services partner headquartered in Tamworth, with offices in Newcastle, Dubbo and Moree.
We service clients across regional NSW.
We're an award-winning managed services provider, recognised in CRN's Fast50 for three consecutive years.
That recognition comes from our relentless pursuit of excellence, our commitment to doing what others won't, and staying true to our values.
We're a people-first team with a winning mindset for both our clients and our people.
We've helped pioneer technology in remote Australia, including one of the few fully redundant cloud platforms and network aggregations outside metro markets.
If you're passionate about people and technology, you'll get exposure to industry-leading innovation right here in regional Australia.
The role
As a Help Desk Concierge, you'll be the friendly first point of contact for clients.
No two days are the same — you'll support a broad mix of client environments, solve real problems, and help customers feel confident and cared for.
You'll thrive in this role if you:
enjoy speaking with people on the phone
stay calm under pressure
love solving problems
bring positive energy to a team
genuinely care about customer outcomes
What we're looking for
Confidence and a calm manner on the phone
Strong problem-solving and lateral-thinking skills
A team-first mindset with a "get it done" attitude
Someone who challenges the norm and keeps improving
High energy and motivation
A real interest in people and technology
First 90 Days – What Success Looks Like
Month 1: Foundation




Complete onboarding and systems training
Learn TOIM service standards, ticket workflows and communication expectations
Shadow experienced engineers on client interactions
Month 2: Build Momentum
Independently handle common Level 1 support requests
Deliver clear, timely updates to clients
Build confidence across core platforms and tools
Month 3: Make an Impact
Own your ticket queue and consistently meet service standards
Contribute to team improvement through better documentation and process ideas
Support excellent client outcomes and satisfaction metrics
What you'll get
A team culture other workplaces aspire to
Exposure to diverse technologies across:
Private Cloud
Networking
Cyber Security
Unified Communications
Microsoft 365
Rostered day off for your birthday
Adaptable working environment
$1,000 home office tech bonus
Generous bonus and incentive plans
Clear career progression pathways
Paid training and ongoing professional development
Referral bonus for new client business
Salary
Competitive salary + super + performance incentives (based on capability and progression milestones).
The "secret sauce" (tell us in your cover letter)
We'd love to hear about one or more examples of when you:
did whatever it took to get the job done
went above and beyond to help someone
overcame adversity when things went wrong
created a memorable client experience they never forgot
Non-negotiables (or willingness to obtain)
Valid Working With Children Check
Recent National Police Check
Valid NSW driver licence
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📌 It Support - Helpdesk Concierge (New South Wales)
🏢 Toim Technology
📍 New South Wales