Permanent opportunity in a values-led, non-for-profit organisation.Full time, office-based position in Artarmon, Sydney.Diverse role combining patient support, office co-ordination and online order fulfilmentPermanent opportunity in a values-led, non-for-profit organisation.Full time, office-based position in Artarmon, Sydney.Diverse role combining patient support, office co-ordination and online order fulfilmentAbout the OrganisationGlaucoma Australia is the national peak body committed to preventing sight loss from glaucoma through early detection, education and ongoing support.
Guided by its values of hope, advocacy, empowerment and integrity, the organisation provides vital resources, support services and information to patients, healthcare professionals and the wider community.The RoleThis is a diverse and rewarding position where you will serve as the first point of contact for patients, donors, health professionals and other key stakeholders.
Reporting to the CEO and Financial Controller and working closely with the Patient Education team and broader organisation, you will co-ordinate enquiries, provide administrative and operational support, manage the online shop, and help ensure the smooth day-to-day running of the office.
We are seeking someone with a confident, motivated, approachable and resilient personality who can communicate empathetically while maintaining appropriate boundaries and managing challenging conversations is required.
As this is a varied role, the successful applicant must have strong communication, time management and stakeholder management skills to ensure our office and online shop are running efficiently.The Responsibilities of the Role Include:Acting as the first point of contact for incoming phone, email and web enquiriesTriaging patient,



donor and stakeholder enquiries and calls to the appropriate team membersManaging inbound and outbound communications across multiple channelsMaintaining accurate records, processing donations and updating the databaseCo-ordinating and distributing patient resources, welcome packs and communicationsProcessing and dispatching online shop ordersMonitoring shop inventory levels and office collateral (printed materials) and liaising with suppliers (printers, wholesalers etc)Assisting with office administration, finance support activities and event coordinationSupporting upcoming conferences and organisational initiativesEssential Criteria/About You:Previous experience in customer service, patient services, office co-ordination or administrationConfident and professional communicator with excellent interpersonal skillsAbility to handle sensitive situations and difficult conversations with empathy and professionalism, and comfortable setting boundaries when requiredResilient and proactiveStrong organisational skills with the ability to manage competing prioritiesHigh attention to detail and accuracy in administrative and data management tasksExperience using Microsoft Office and CRM systems (Salesforce highly regarded)Experience processing orders or working with online ordering platforms is advantageous (Shopify highly regarded)Able to work independently while contributing positively to a cooperative teamExperience within healthcare, community services or the not-for-profit sector (highly regarded)Benefits of Partnering with Glaucoma Australia:Opportunity to make a genuine difference in the lives of Australians affected by glaucomaSalary packaging benefits availablePurpose-driven, values-led, not-for-profit organisationSupportive and collaborative team environmentDiverse role with a mix of patient support, administration and operations
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📌 Patient Services And Office Coordinator (Sydney)
🏢 Beaumont People
📍 Sydney