Customer Success Manager (Tax) - Ex-Accountants - No Timesheets - Fully RemoteVery high base + super, Fully Remote anywhere in Australia (Work from Home, or Work from Anywhere)Shape a customer function at a quick-growing tax AI platformVery high base + super, Fully Remote anywhere in Australia (Work from Home, or Work from Anywhere)No timesheets, no lodgement deadlines, no six-minute unitsShape a customer function at a fast-growing tax AI platformStop billing your time in six-minute increments!
You know tax.
You know what life inside a small or mid-sized practice is like.
You're the one the grads come to with questions, and clients actually enjoy getting you on the phone.Now imagine using all of that natural talent without a timesheet, a lodgement program, or a write-off conversation in sight.About the ClientThe client is a well established tax training platform built for Australian SME accountants and tax practitioners.
Think of it as the Netflix of tax training.The business was built by people who used to do your job.
It's in hyper-growth and is expanding its customer-facing team.The RoleYou'll be the trusted adviser to accounting firms and their go-to person from day one.
In practice, that means:Running live onboarding sessions for practitioners across various products, by phone and video/webinarHosting webinars on onboarding, adoption and best practice.
If you've ever trained a team or run a client workshop, you'll enjoy thisActing as a firm's "Fractional Head of Learning" by building learning plans and running quarterly learning reviews so their teams keep improvingBeing the product expert who answers the questions nobody else canBeing the AI policy best-practice voice for accounting firms,



helping them adopt including AI policy and educationCreating things from scratch, such as best-practice guides, quarterly topic briefs and customer experience initiatives, then measuring whether they workedSpotting growth opportunities and passing them to sales.
Identifying them is your job; closing them isn't.Helping the sales leaders build a world-class customer experience playbookAbout You3-5+ years in tax or business services within an Australian accounting firm, ideally a boutique or SME firm/mid tierSolid technical tax knowledge, so practitioners trust you as one of their ownExcellent people skills and a confident phone manner.
You build rapport fastComfortable presenting, whether to one partner or a webinar of 100 practitionersA self-starter who can build from a blank page without waiting for a frameworkQuick to pick up new software.
Xero, MYOB, practice management or AI tools are all a plusAlready thinking about moving out of practice and into something more product-led or client-centricSaaS or customer success experience is nice to have but not essential.
Your tax credibility matters moreHigh EQ is essential - someone that can read a room and engage a room (even though it might a virtual one!).
Why you'll love itHigh base salary on offer for the right personFully remote, anywhere in Australia, and you're trusted to manage your own dayReal scope.
This isn't a support role with a better title.
You'll be the person who can actually answer a practitioner's tax question.You'll join early enough to shape how the customer function worksPlenty of room to grow into customer success, product, learning or leadership as it's a fast growing and scaling businessWe care more about your tax knowledge and people skills than about matching every bullet.
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📌 Customer Success Manager (Tax) - Ex-Accountants - No Timesheets - Fully Remote (Sydney)
🏢 Recruitment Expert
📍 Sydney