Title: Customer Service Country LeadHave you ever dreamt of a job where you can make everyone feel satisfied and fulfilled?
Are you a strategic and meticulous leader with a desire for customer satisfaction?
If you say yes to both questions, you will now have the chance to work as a Customer Service Country Lead for one of our major telecommunication clients in Sydney.
Founded in Singapore, our client is a successful company who has a strong passion for providing consumers with more user-friendly mobile experiences and making a difference in the global telco industry.Your duties includeImplementing strategies and tactics to improve Customer Experience & Satisfaction to ensure KPIs are always metMentoring the Customer Service to meet customers' needs andGiving constructive evaluation to staffs to help them improve their performanceMaintaining a friendly working relationship with the leaders within the organization to promote cooperation and commitment within a teamAiming at a culture of continuous improvement in order to achieve optimal efficiency in operationsDirecting the team to solve customers' complaints in a timely and qualified mannerEffectively Coordinating customer service projects and initiativesWorking directly with Head of Customer Happiness on strategic planning, suggesting thoughtful and innovative insight on improvementsWhat makes you the best person for this position?
Minimum of 7 years of experience as a Supervisor/Leader in Customer ServicePrevious digital customer service experienceAbility to lead and manage a team of at least 25Proven track record in process improvement such as CSATA professional and responsible team playerA strong understanding of Customer Service KPIsPrior knowledge of Lean/Six Sigma Principles as well as forecasting and budgeting measuresWillingness to travel if required
#J-*****-Ljbffr

📌 Customer Service Country Lead (Sydney)
🏢 EBR Ever Better Recruitment
📍 Sydney