MCJ Appointments is seeking a Customer Service Officer who enjoys helping people and can deliver transparent, accurate advice in a busy council environment.You'll support residents, businesses and other customers across the contact centre, front counter and administration team.
Every day will bring different enquiries, so you'll need to listen carefully, find practical solutions and keep accurate records.
What you'll be doing
Responding to calls and face-to-face enquiries about Council services
Recording requests, applications and complaints in the CRM
Working towards resolving enquiries at the first point of contact
Processing front counter transactions, including payments
Supporting administrative tasks and working with other Council teams
What you'll bring
Experience in a busy, multi-channel customer service role
Clear communication, empathy and strong problem-solving skills
Confidence using several computer systems at once
The ability to prioritise, work independently and maintain accurate records
Council experience,



cash handling experience and a relevant customer service or administration qualification would be an advantage.
At MCJ Appoitments, we value our team members highly.
In addition to the benefits of your new employer, we offer you:
A fortnightly pay cycle giving you access to your wages sooner rather than later
A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
Dedicated consultants to give you all-around support
Be recognised as part of the team, and not just a number
At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity.
We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability.
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Additional information
Local Council
3 month contract with possible extension
$***** per hour + Super
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