Make Safe Team Leader – Insurance RepairsSunshine Coast | Full-Time | Leadership RoleTeam Leader – Insurance RepairsSunshine Coast | Full time | Leadership RoleAre you highly organised, confident leading a team and experienced in insurance repairs, restoration or make-safe works?
We are looking for an experienced Make Safe Team Leader to join a well-established insurance repair and building business on the Sunshine Coast.This is a key leadership position for someone who thrives in a fast-paced environment, can confidently coordinate multiple jobs and priorities, and genuinely enjoys leading people.You'll oversee the day-to-day Make Safe function, coordinating field teams, subcontractors and urgent works while ensuring jobs are completed safely, efficiently and within insurer requirements.The RoleYou'll be responsible for:Leading, supporting and coordinating the Make Safe teamManaging the allocation and scheduling of Make Safe jobsPrioritising urgent works based on risk, safety and insurer timeframesCoordinating trades, restorers, field technicians and subcontractorsMonitoring jobs from initial response through to completion and handoverLiaising with insurers, loss adjusters, customers and internal teamsReviewing Make Safe scopes, costs and contractor invoicesMonitoring SLAs, response times, job progress and qualityEnsuring accurate photos, reports, documentation and job updates are completedManaging supplier and subcontractor performanceSupporting WHS compliance and safe work practicesCoaching and developing team membersHelping improve systems, processes and operational efficienciesAssisting with CAT/storm response and high-volume periods when requiredAbout YouWe're looking for someone who is organised, confident and comfortable taking ownership.Ideally,



you will have experience within:Insurance building repairsMake Safe / emergency responseRestorationReactive maintenanceBuilding or construction coordinationField team or subcontractor managementYou'll need to be someone who can keep a lot of moving parts organised without becoming overwhelmed.You'll also have:Strong leadership skills and confidence managing a teamExcellent scheduling and coordination abilitiesThe ability to prioritise quickly when urgent jobs come throughStrong communication and stakeholder management skillsA practical understanding of building and constructionExperience dealing with trades and subcontractorsGood commercial awareness around costs, scopes and invoicingStrong computer and job management system skillsA calm, solutions-focused approach when things get busyExperience dealing directly with insurers, loss adjusters, strata managers or insurance repair stakeholders would be highly regarded.A trade or building/construction background is advantageous, along with a White Card and relevant industry tickets.The PersonThis role will really suit someone who loves leading a team and gets satisfaction from keeping an operation organised and running smoothly.You'll be the person people turn to when something needs to be sorted.You're calm under pressure, confident making decisions, comfortable dealing with trades and clients, and able to keep your team focused when priorities change.Most importantly, you'll take ownership of your role and genuinely care about delivering a great result for the customer and the wider team.Why Apply?
This is an opportunity to join an established Sunshine Coast business in a key leadership position where you can genuinely make the role your own.If you have experience in insurance repairs, Make Safe, restoration or a similar building/construction environment and you're ready to step into a role where you can lead, coordinate and make things happen, we'd love to hear from you.
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📌 Make Safe Team Leader – Insurance Repairs (Queensland)
🏢 Lightning HR
📍 Queensland