About Us

We are a passionate team focused on the development, regulation, promotion and administration of motorsport across Australia. As the National Sporting Organisation and custodian of four wheeled motorsport in this country, we are a dedicated, talented and collaborative team committed to doing what is best for the sport.

About the Role

Love helping people? Be the friendly first point of contact for our members, delivering outstanding customer service.

Respond to member enquiries across phone, web chat and email

Process applications accurately and consistently

Issue documentation within agreed turnaround times

Track and follow up outstanding queries

Record requests and keep member information up to date

Work with internal teams to resolve issues quickly

Escalate complex matters when needed

Spot opportunities to improve the member experience

About You

Experience in customer service or administration

Clear, confident written and verbal communication

A genuine customer focus and confidence handling complaints

Strong attention to detail and practical problem-solving skills

A positive,



proactive and collaborative approach

Confidence using Microsoft Office and learning recent systems

Experience in sport, a member-based organisation or working with volunteers is a bonus

You'll join a supportive team based in our Canterbury, Melbourne office.

What We Offer

Our culture means a lot to us. It is something we are proud of and always building on. We take pride not just in what we do, but in the positive, supportive environment we've created together.

Recognition and reward for staff, including celebration of service and personal milestones

Social activities including annual movie night, regular morning teas & celebratory lunches

Monthly 15-minute neck and shoulder massage in the office

Flu vaccinations

Access to Grand Prix tickets

We also partner with Acacia Connection for our Employee Assistance Program, a free and confidential counselling service available to staff and their immediate family members.

📌 Motorsport Member Services Officer (Melbourne)
🏢 Motorsport Australia
📍 Melbourne