Join a growing payroll team supporting employees across a nationwide organisation.
Your new employer
Join an organisation where the work you do directly supports the delivery of important services nationwide.
As part of a growing Payroll Helpdesk team, you'll play a key role in ensuring employees receive accurate, timely payroll support while contributing to an organisation focused on service excellence, integrity and continuous improvement.
Your new role
Whether you're building your payroll career or looking to step into a leadership position, there are opportunities available across APS4, APS5 and APS6 levels.
As an APS4 Payroll Officer, you will:
Provide first-point payroll support to employees and managers
Respond to enquiries relating to pay, leave and employment conditions
Process payroll transactions and maintain employee records
Assist staff with payroll self-service functions and systems
Manage helpdesk requests and escalate complex matters where required
Contribute to the delivery of accurate, timely and professional payroll services
As an APS5 Senior Payroll Officer, you will:
Manage more complex payroll enquiries and transactions
Validate payroll calculations and undertake quality assurance activities
Support and coach junior team members
Maintain payroll procedures, work instructions and knowledge articles
Liaise with stakeholders to resolve payroll issues
Identify opportunities to improve payroll processes and service delivery
As an APS6 Payroll Team Leader, you will:
Lead the day-to-day operations of the Payroll Helpdesk
Allocate, monitor and manage team workloads and service delivery
Oversee complex payroll processing and compliance activities




Act as the first escalation point for payroll enquiries
Coach, mentor and develop team members
Drive process improvements and contribute to operational reporting and planning
What you'll need to succeed
Must be an Australian citizen
To be successful, you'll bring:
Previous payroll experience within a complex organisation
Strong customer service and stakeholder engagement skills
Attention to detail and a commitment to accuracy
Ability to interpret policies, procedures and employment conditions
Strong problem-solving and organisational skills
Experience using payroll systems, ideally Aurion or a similar HR/payroll platform
The ability to work collaboratively in a fast-paced environment
For APS5 and APS6 opportunities, experience managing complex payroll matters, coaching staff or leading operational activities will be highly regarded.
What you'll get in return
Potential remote working opportunity within Australia
Attractive salary packages across APS4, APS5 and APS6 classifications
Ongoing professional development and career progression
Flexible and supportive team workplace
Opportunity to work with experienced payroll professionals
Meaningful work supporting employees across a national organisation
A collaborative workplace culture focused on continuous improvement
What you need to do now
If you're interested in these Payroll Officer opportunities, click 'Apply Now' or contact Alden Soe on ************** or email ****** for a confidential discussion.
If this role isn't quite right for you, but you're looking for your next opportunity in payroll, HR operations or shared services, please get in touch for a confidential discussion about your career.
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📌 Aps4, Aps5 & Aps6 Payroll Opportunities (Canberra)
🏢 Hays
📍 Canberra