Customer Support Officer
Your new company
Join a well-respected organisation with a strong customer focus and a supportive team culture.
Due to increased demand, they are looking for multiple Customer Care & Administration Officers to provide vital support to their busy complaints team.
With full training provided and an immediate start available, this is a fantastic opportunity to secure a role through to the end of the year while gaining valuable experience in a qualified corporate environment.
Your new role
Working within a high-volume customer complaints team, you will play a key role in supporting customers throughout the resolution process.
You will be responsible for making outbound calls to customers, gathering information, providing updates on complaint progress, and ensuring a positive customer experience.
Alongside customer interactions, you will undertake a variety of administrative tasks to support the wider team.
Full training will be provided on systems, processes, and the role itself.
Key Responsibilities
Make outbound calls to customers to gather information and provide updates regarding their enquiries or complaints
Deliver exceptional customer care and maintain a professional, empathetic approach
Raise and manage tickets within internal systems
Generate and maintain reports using Excel
Update and maintain accurate customer records and documentation
Undertake general administrative duties to support the complaints team




Monitor outstanding actions and ensure timely follow-up with customers and stakeholders
Assist with managing and reviewing customer feedback, including Google Reviews
Work collaboratively with internal teams to ensure customer concerns are addressed effectively
What you'll need to succeed
Previous customer service, contact centre, call centre, or administration experience
Strong communication and interpersonal skills
Confidence making outbound calls and speaking with customers
Intermediate Microsoft Office and Excel skills
Excellent attention to detail and organisational skills
A positive, proactive, and customer-focused approach
The ability to manage multiple priorities in a busy environment
What you'll get in return
$***** per hour + Super
Immediate start available
4-month temporary assignment
Monday to Friday, 8:30am - 5:00pm
Pymble location
Free shuttle bus to and from Pymble Station
Full training provided
Supportive team environment
Valuable customer service and administration experience
What you need to do now
If you're an enthusiastic customer service professional with strong communication skills and are available to start immediately, we'd love to hear from you.
Apply today to be considered for this exciting opportunity.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Customer Support Officer (Sydney)
🏢 Hays
📍 Sydney