Customer Experience Coordinator
? Pymble, NSW? $***** per hour + Super⏰ Monday to Friday | 8:30am - 5:00pm? Immediate Start Available
Your Recent CompanyJoin a leading organisation within the automotive and fleet management sector, recognised for delivering exceptional customer service and a seamless vehicle delivery experience.
Due to increased demand, multiple opportunities are available for Customer Experience Coordinators to join a supportive and cooperative team based in Pymble.Your New Role
As a Customer Experience Coordinator, you will be responsible for supporting customers throughout the vehicle delivery process, ensuring a positive experience from order through to handover.
Working in a fast-paced environment, you will liaise with customers, suppliers, and internal stakeholders while managing enquiries, coordinating service activities, and maintaining accurate records.
Key responsibilities include:
Coordinating customer orders and vehicle delivery activities to ensure timely completion
Providing proactive updates and exceptional customer service throughout the process
Maintaining accurate customer records and documentation within internal systems
Managing customer enquiries and complaints, ensuring prompt and professional resolution
Liaising with internal departments and external suppliers to resolve issues and achieve positive outcomes
Monitoring service milestones and ensuring key deadlines are met
Processing documentation with a high level of accuracy and attention to detail




Maintaining reports and tracking outstanding actions to ensure follow-up occurs within required timeframes
Contributing to process improvements and service excellence initiatives
What You'll Need to SucceedTo be successful in this role, you will possess:
Previous experience in customer service, administration, coordination, order management, or a similar role
Excellent verbal and written communication skills
Strong stakeholder management and relationship-building abilities
High attention to detail and strong organisational skills
The ability to manage competing priorities in a fast-paced environment
A proactive and solutions-focused approach to problem solving
Confidence communicating via phone and email with customers and suppliers
Intermediate Microsoft Office skills
A positive attitude and commitment to delivering outstanding customer experiences
What You'll Get in Return
$***** per hour plus superannuation
Immediate start available
Monday to Friday, 8:30am - 5:00pm
Free shuttle bus to and from Pymble Station
Supportive and collaborative team culture
Opportunity to further develop your customer service and coordination skills
Exposure to a busy and dynamic vehicle deliveries environment
Modern office facilities and a welcoming team environment
What You Need to Do NowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.Applications are being reviewed immediately, so don't miss this opportunity to join a well-regarded organisation and build on your customer service and coordination experience.
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