Lead a high-performing life insurance claims operations function and drive meaningful change.
Your new company
Hays is partnering with a highly regarded organisation currently undergoing significant growth and transformation within its life insurance division.
With a strong focus on customer outcomes, operational excellence and continuous improvement, the business is investing heavily in leadership capability and is seeking a highly experienced operational leader to play a critical role within its life claims and insurance function.
Your new role
Reporting to a senior executive, this role sits above frontline leadership and operates as a true
leader of leaders
.
You will be responsible for driving operational performance, capability uplift, strategic initiatives and service excellence across a large claims and insurance operation while leading a team of experienced people leaders.
Key responsibilities include:
Leading operational strategy and execution across claims and insurance functions
Developing and mentoring leadership teams to deliver high-performing outcomes
Driving operational improvement, transformation and change initiatives
Managing performance against service, quality and regulatory expectations
Working closely with senior stakeholders across risk, technology, legal, product and operations
Supporting strategic business growth and future operating model initiatives




Building a strong performance culture focused on customer and member outcomes
This is a highly visible role with significant influence across the broader business.
What you'll need to succeed
To be successful, you will bring:
Proven leadership experience within life insurance
Technical life claims exposure
Strong stakeholder management and executive communication skills
Experience leading transformation, change and operational improvement initiatives
A solid understanding of governance, risk and compliance within regulated environments
The ability to balance strategic thinking with operational execution
A collaborative and people-focused leadership style
Full Australian working rights
What you'll get in return
Circa $150,000 - $160,000 base + super
Annual performance incentive of up to 12%
Opportunity to work directly alongside senior leadership
Significant visibility and influence across the business
Opportunity to lead transformational initiatives
Hybrid working environment (up to 3 days at home)
Long-term career development opportunities within a growing organisation
Extra wellbeing leave on top of annual leave allowance
What you need to do now
If you're interested in this opportunity and believe you have the leadership capability and operational expertise to succeed, click Apply Now.
Alternatively, contact Joshua Sterling at ****** for a confidential discussion.
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📌 Manager, Life Claims – Leader Of Leaders – (Brisbane Or Sydney)
🏢 Hays
📍 Sydney