SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments.
With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations.Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.
The Role & Responsibilities Lead, coach and develop a team of five customer service professionals Monitor team performance, KPIs and service levels Manage escalated customer enquiries and ensure timely resolution Build strong relationships with customers and internal stakeholders Identify and implement improvements across customer service processes Work closely with sales, operations and other internal teams Support reporting, systems and day-to-day customer service operations Create a positive, accountable and customer-focused team culture About you Previous experience in a Customer Service Team Leader, Supervisor or similar role Experience in a technical, manufacturing, wholesale,



distribution or other product-based environment will be highly regarded.
Proven experience managing and developing a team Strong communication, coaching and problem-solving skills Customer-focused with a hands-on approach Confident managing escalations and performance Robust organisational and time-management skills Experience with CRM/ERP systems Microsoft Dynamics and/or Navision/Business Central experience highly regarded What's on offer Salary of $90,000–$110,000 + super, depending on experience.
Permanent full-time position Strong opportunities for internal career progression Regular office events and activities Onsite parking available Fully equipped gym onsite Stable, secure, and growing company Opportunity to manage and develop a team of five Supportive and collaborative working environment Opportunity to make a genuine impact across customer service and processes Location: Western Sydney APPLY NOW or contact Jenna at SMAART Recruitment on ************ or ****** for a confidential discussion.

📌 Customer Service Team Lead (Sydney)
🏢 Smaart Recruitment
📍 Sydney