Customer Service RepresentativeReady to take your customer service career to the next level?
Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.
About the RoleAs a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.




What You'll Be DoingDeliver exceptional customer service via phone and emailBuild rapport and understand individual customer needsProvide clear and accurate information about products and servicesResolve enquiries and identify opportunities to improve customer experiencesMaintain accurate customer records across multiple systemsWork collaboratively within a supportive, high-performing team About YouYou'll be a confident communicator who genuinely enjoys helping people and solving problems.Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience.
Strong verbal and written communication skills.
A confident and engaging phone manner.
Excellent problem-solving skills and attention to detail.
Confidence navigating multiple systems.
A positive, resilient attitude and eagerness to learn.
What's in it for You?
$75,000 salary package + potential annual bonusHybrid working flexibility after trainingStructured onboarding and comprehensive trainingOngoing coaching and skilled developmentSupportive and collaborative team cultureGenuine long-term career progressionOpportunity to build specialist experience within private health insurance

📌 Customer Service Specialist (Sydney)
🏢 Frog Recruitment
📍 Sydney