A rare opportunity for a temporary customer service administrator to join a fun, close-knit teamYour new company Our client is a growing e-commerce business known for delivering exceptional customer experiences and high-quality products.
With a strong online presence and a customer-first approach, they are seeking a proactive Customer Service Administrator to join their team and support day-to-day operations.Your new role As the Customer Service Administrator, you will be the first point of contact for customers, providing support across phone, email, and online channels.
You will work closely with internal teams to ensure customer enquiries, orders, and administrative tasks are handled efficiently and accurately.Key responsibilities include:Responding to customer enquiries via phone, email, and live chatProcessing orders, returns, exchanges, and refundsInvestigating and resolving customer issues in a timely mannerMaintaining accurate customer and order recordsLiaising with warehouse, logistics,



and internal teams regarding order updatesMonitoring shared inboxes and managing customer correspondenceProviding general administrative support to the wider teamAssisting with reporting and data entry as requiredWhat you'll need to succeed Previous experience in customer service, administration, or order processingStrong written and verbal communication skillsExcellent attention to detail and organisational skillsAbility to manage multiple priorities in a quick-paced environmentStrong problem-solving skills and a proactive approachIntermediate Microsoft Office skillsExperience with CRM, ERP, or e-commerce platforms will be highly regardedWhat you'll get in return Opportunity to join a growing and innovative businessSupportive and collaborative team environmentModern office environmentOngoing training and development opportunitiesCompetitive hourly rateWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ******, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Customer Service (Gold Coast)
🏢 Hays
📍 Gold Coast