Job Description
Are you a tech-savvy organiser who loves systems, processes and keeping things running smoothly?
Join our Gold Award-winning Whitsunday tourism team and help support unforgettable experiences across the Whitsundays.
Applicants must have permanent Australian working rights.
NO - WHV
About Us
Iconic Whitsunday Adventures is an award-winning, family-owned tourism business operating from Coral Sea Marina in Airlie Beach.
We deliver unforgettable Whitsunday experiences through:
Viper Outer Reef Adventures
Lady Enid Sailing Experiences
Sundowner Cruises
Coastal Explorer Bus Tours
Private Charters
Cruise Ship Shore Excursions
Our achievements include:
Gold Winner, Queensland Tourism Awards – Tour & Transport Operator
Silver Winner, Queensland Tourism Awards – Adventure Tourism
Highly Commended, Australian Tourism Awards
Best of Queensland Experience
Great Barrier Reef High Standard Operator
We're a passionate, tight-knit team who genuinely love what we do and we want you to love it too.
About the Role
This isn't your average administration role.
We're looking for someone who genuinely loves systems, technology and keeping things organised behind the scenes.
You'll work across reservations, booking platforms, online travel agent (OTA) channels, guest communications, rostering, business systems and day-to-day administration.
If you enjoy learning new platforms, improving processes and being the person who keeps everything running smoothly, this role was made for you.
Based in our Iconic Shop in Airlie Beach, the role also includes welcoming walk-in guests and helping them find the perfect Whitsunday adventure.
No two days are the same, and that's exactly what makes it so rewarding.




This is a flexible casual position offering up to 30+ hours per week across four or more days.
For the right person, there is an opportunity to progress to permanent part-time as the business grows.
What You'll Be Doing
Managing reservations across group tours, private charters and cruise ship bookings
Keeping listings accurate and current across Rezdy, GetYourGuide, Viator, ATDW and other distribution channels
Updating product information, pricing, availability and promotional offers across booking platforms
Welcoming walk-in guests, assisting with enquiries and processing bookings and sales
Communicating with guests regarding bookings, amendments, weather updates and operational changes
Assisting with staff rostering, leave administration and roster maintenance through RosterElf
Maintaining accurate databases, records and operational documentation
Supporting the creation and maintenance of Standard Operating Procedures (SOPs)
Assisting with website updates, product content and digital business systems
Supporting Microsoft 365 administration, file management and workflow improvements
Monitoring and maintaining business systems to ensure accuracy and efficiency
Identifying opportunities to improve processes, systems and day-to-day operations
What We're Looking For




Tech-savvy and genuinely comfortable learning new systems and digital platforms
Experience with Rezdy, GetYourGuide, Viator, ATDW or similar platforms is highly regarded
Highly organised and detail-oriented
Strong written and verbal communication skills
A warm, confident communicator who enjoys helping guests
Excellent customer service skills
Proactive and self-motivated, with a strong sense of ownership
Able to manage multiple priorities and work independently
Strong problem-solving skills and attention to detail
Positive, reliable and committed to continuous learning
Tourism, hospitality, administration or reservations experience is desirable, but we're ultimately looking for someone who is organised, capable, tech-savvy and eager to learn.
This Role Would Suit Someone Who
Loves systems, organisation and process improvement
Enjoys learning new technology and online platforms
Is equally comfortable behind a computer and interacting with guests
Takes pride in accuracy and attention to detail
Enjoys variety and being part of a small, supportive team
Wants to make a genuine contribution to a growing tourism business
Is looking for a long-term chance with room to grow
What's In It For You
Flexible casual hours up to 30+ hours per week
Opportunity to progress to permanent part-time
Real potential to grow with the business
Staff famil opportunities so you can experience our tours firsthand and confidently recommend them to guests
Uniform provided
A supportive, fun and family-run team environment
The chance to be part of a Gold Award-winning tourism business
A varied role where your ideas and contribution genuinely matter
#J-*****-Ljbffr

📌 Systems & Administration Coordinator (Queensland)
🏢 J & N Graham
📍 Queensland