Job Description
Founded in ****, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators.
With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.
Join Queensland's Leading Towing & Recovery Team
Are you passionate about helping people and delivering exceptional customer service?
Do you thrive in a rapid-paced environment where no two days are the same?
At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour.
As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care.
This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.
What You'll Be Doing
Deliver outstanding customer service across a high-volume inbound call environment
Respond to customer enquiries promptly and professionally
Assist customers by providing information and connecting them with the right teams
Work closely with our Dispatch team via phone, radio, and email communications
Liaise with Queensland Police, TMR, insurers,



roadside assistance providers, and other stakeholders
Support day-to-day administrative functions within the office
Help create a positive customer experience during what can often be a stressful situation
What We're Looking For
You'll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.
Previous experience in a customer service role, with call centre experience highly regarded
Excellent verbal and written communication skills
Strong computer and administrative capabilities
Great problem-solving skills and attention to detail
The ability to multitask and work effectively in a fast-paced environment
Strong time management and organisational skills
A positive attitude and willingness to learn
Availability to work a rotating roster, including occasional weekends
Why Join Clayton's?
At Clayton's, our people are the heart of our success.
We've been supporting Queensland communities since **** and continue to grow because of the dedication of our incredible team.
What We Offer
Above-award wages
Day and night shifts available
Comprehensive onboarding and ongoing training
Supportive and close-knit team culture
Genuine career growth and development opportunities
Employee Assistance Program (EAP)
Stability with one of Queensland's largest and most respected towing companies
#J-*****-Ljbffr

📌 Customer Service Representative (Queensland)
🏢 Clayton's Towing Service
📍 Queensland