Job Description
Volunteer Experience Manager - Wildlife Victoria
Permanent | Full-time | Abbotsford Convent, with travel across Victoria
Lead the people, culture and wellbeing agenda for more than 1,400 volunteers across Victoria
Bring your HR, workplace relations and organisational development expertise to a respected wildlife not-for-profit
Partner with the Head of People to make Wildlife Victoria a volunteering organisation of choice
The Organisation
Wildlife Victoria is a not-for-profit organisation that has provided the Victorian community with a Wildlife Emergency Response service since ****.
With approximately 70 staff and more than 1,400 volunteers, Wildlife Victoria receives more than 180,000 requests for help each year and assists over 100,000 native animals.
The rescue service relies on a statewide network of rescue and transport volunteers, veterinarians who provide pro bono services, and licensed carers and shelters who rehabilitate and release wildlife.
Wildlife Victoria also operates its own Wildlife Travelling Veterinary Service, advocates for wildlife welfare, and delivers education programs that support positive co-existence between people and wildlife.
The Role
Reporting to the Head of People, the Volunteer Experience Manager is responsible for the experience, culture, safety and performance of Wildlife Victoria's volunteer workforce.
The role applies best-practice HR, organisational development and change management approaches to design and run programs that connect volunteers to the organisation, support their wellbeing, and keep them aligned with Wildlife Victoria's values.
Acting as the pulse of the volunteer community, the Volunteer Experience Manager ensures the volunteer perspective is considered in the organisation's culture, planning and activities.
The role is hands-on and field-based,



with regular travel to meet volunteers and wildlife carers across the state.
Key Responsibilities
Work with the Head of People, People Services team and CEO to develop and implement the volunteer experience strategy, covering culture, values, safety, conduct, performance, leadership and development
Design and deliver programs that strengthen volunteer connection, capability and retention, including mentoring, leadership development and regional volunteer hubs
Manage volunteer performance, conduct, grievance and dispute matters, including investigations and disciplinary processes, and support complex employee matters by exception
Lead volunteer health, safety and wellbeing, including risk registers, incident and injury management, and claims
Develop and maintain volunteer policies, procedures, contracts and resources
Visit volunteers and wildlife carers across Victoria to build relationships, understand local needs and resolve local issues
Support local volunteers and their deployment during emergencies such as fires, severe weather and natural disasters
Partner with the Volunteer Engagement Manager on the volunteer value proposition, volunteer stories and recognition
Lead and support training events for staff and volunteers, including some weekend and out-of-hours work
Monitor, evaluate and report on program outcomes to the Head of People, Leadership Team and Board
Key Selection Criteria
Tertiary qualification in HR, law,



commerce or a related discipline
Minimum three to five years' experience in human resources, ideally across business partnering, workplace relations or organisational development
Broad case management experience, including grievances, disputes, investigations, misconduct, terminations, and safety and injury matters
Experience developing and delivering engagement or organisational development programs, such as mentoring or coaching
Experience leading change management and culture initiatives
Mature, calm judgement in managing confidential, emotive and complex people issues, including through crisis
Strong writing, communication, facilitation and relationship-building skills
A genuine desire to work with a volunteer workforce and an understanding of its unique challenges
Experience managing and engaging a volunteer workforce
Not-for-profit and community engagement experience
Experience with Salesforce CRM
Mediation or coaching qualifications or experience
A genuine interest in wildlife
Requirements
Right to work in Australia
Current driver's licence and access to a roadworthy vehicle (kilometres reimbursed)
Ability to travel frequently throughout Victoria
Availability for scheduled weekend and out-of-hours work, particularly during summer and training seasons
Benefits of Working with Wildlife Victoria
Competitive remuneration
Time in lieu for non-standard hours
Adaptable work options where possible
The opportunity to support the volunteers at the heart of Victoria's wildlife rescue and care network
Equity, Diversity and Inclusion
Wildlife Victoria and Patterson Recruitment are committed to an inclusive and respectful workplace, and encourage applications from people of all backgrounds.
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📌 Volunteer Experience Manager (Melbourne)
🏢 Patterson Recruitment Pty
📍 Melbourne