Job Description
Customer Success Manager (Tax) - Ex-Accountants - No Timesheets - Fully Remote
Very high base + super,Fully Remoteanywhere in Australia (Work from Home, orWork from Anywhere)
Shape a customer function at a fast-growing tax AI platform
Very high base + super,Fully Remoteanywhere in Australia (Work from Home, orWork from Anywhere)
No timesheets, no lodgement deadlines, no six-minute units
Shape a customer function at a fast-growing tax AI platform
Stop billing your time in six-minute increments!
You know tax.
You know what life inside a small or mid-sized practice is like.
You're the one the grads come to with questions, and clients actually enjoy getting you on the phone.
Now imagine using all of that natural talent without a timesheet, a lodgement program, or a write-off conversation in sight.
About the Client
The client is a well established tax training platform built for Australian SME accountants and tax practitioners.
Think of it as the Netflix of tax training.
The business was built by people who used to do your job.
It's in hyper-growth and is expanding its customer-facing team.
The Role
You'll be the trusted adviser to accounting firms and their go-to person from day one.
In practice, that means:
Running live onboarding sessions for practitioners across various products, by phone and video/webinar
Hosting webinars on onboarding, adoption and best practice.
If you've ever trained a team or run a client workshop, you'll enjoy this
Acting as a firm's "Fractional Head of Learning" by building learning plans and running quarterly learning reviews so their teams keep improving
Being the product expert who answers the questions nobody else can
Being the AI policy best-practice voice for accounting firms,



helping them adopt including AI policy and education
Creating things from scratch, such as best-practice guides, quarterly topic briefs and customer experience initiatives, then measuring whether they worked
Spotting growth opportunities and passing them to sales.
Identifying them is your job; closing them isn't.
Helping the sales leaders build a world-class customer experience playbook
About You
3-5+ years in tax or business services within an Australian accounting firm, ideally a boutique or SME firm/mid tier
Solid technical tax knowledge, so practitioners trust you as one of their own
Excellent people skills and a confident phone manner.
You build rapport fast
Comfortable presenting, whether to one partner or a webinar of 100 practitioners
A self-starter who can build from a blank page without waiting for a framework
Quick to pick up recent software.
Xero, MYOB, practice management or AI tools are all a plus
Already thinking about moving out of practice and into something more product-led or client-centric
SaaS or customer success experience is nice to have but not essential.
Your tax credibility matters more
High EQ is essential - someone that can read a room and engage a room (even though it might a virtual one!).
Why you'll love it
High base salary on offer for the right person
Fully remote, anywhere in Australia, and you're trusted to manage your own day
Real scope.
This isn't a support role with a better title.
You'll be the person who can actually answer a practitioner's tax question.
You'll join early enough to shape how the customer function works
Plenty of room to grow into customer success, product, learning or leadership as it's a fast growing and scaling business
We care more about your tax knowledge and people skills than about matching every bullet.
#J-*****-Ljbffr

📌 Customer Success Manager (Tax) - Ex-Accountants - No Timesheets - Fully Remote (Canberra)
🏢 Recruitment Expert
📍 Canberra